CTS Customer Support and Technical Assistance

CTS offers 24/7 service and support via our call-in center. A factory-trained technician knowledgeable about CTS products will answer your call, troubleshoot the issue, provide insight into what may have caused it, and offer suggestions on how to fix it. If additional CTS support is required, our call-in center can assist in scheduling an on-site CTS service appointment anywhere around the globe. We can also help order any parts that may be required.

RMA Form: Need to Return an Instrument for Repair or Calibration? 

If you need to return a CTS instrument to the factory for calibration or evaluation and repair, complete the RMA form for fast service. Standard repair time is 5 business days upon receipt of the unit, with expedited options available. See the RMA form for details. 
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Accessing CTS User Manuals and Product Drawings 

If you are looking for files to support your use of CTS products, you can find them on the product pages or in the Resources section of this site. Can’t find what you need? Contact us.

We Offer Preventative Maintenance Programs

Get CTS to manage and track maintenance of your equipment! Ensure accurate and repeatable test performance with a CTS service agreement.

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CTS Is Here to Help You

If you have a question and you are not sure the best way to get it answered, just use our contact form. Whether it’s to discuss an issue or talk about a new project, we’ll get back to you quickly!
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